Teadmusjuhtimisest üksi ei piisa

knowledge optimization Teadmusjuhtimise konsultant David Gurteen võtab artiklis “Teadmus, teadlikkus ja mõistmine” kokku põhjused, miks teadmusjuhtimise rakendamine annab nii harva soovitud tulemusi. Lühidalt: selleks, et oma tööd paremini teha, ei vaja me ei rohkem, ei parema kvaliteediga ega ka paremini süstematiseeritud teadmisi. Sellest kõigest pole lihtsalt vähimatki kasu, kui me ei oska või ei saa neid teadmisi parematesse otsustesse vormida. Meil on kalduvus liiga kiiresti hüpata lahenduste leidmisele, mõistmata probleemi olemust.

Knowledge Management has focused on the management of information and knowledge in the belief that if we have more knowledge, better quality knowledge and more accessible knowledge then we will do our jobs better. This is simply not true. We need more than just improved information and the right knowledge. What we need is better awareness and understanding.

Veelgi jõulisema seisukoha esitab Michael Schrage:

I think “knowledge management” is a bullshit issue. Let me tell you why. I can give you perfect information, I can give you perfect knowledge and it won’t change your behavior one iota. People choose not to change their behavior because the culture and the imperatives of the organization make it too difficult to act upon the knowledge. Knowledge is not the power. Power is power. The ability to act on knowledge is power. Most people in most organizations do not have the ability to act on the knowledge they possess. End of story.

Tõepoolest, kui puudub võimalus koolipingis või koolitustel õpitud tarkust reaalses elus reaalselt rakendada, siis pole imestada, et organisatsioonis olemasolevad teadmised ei leia väljundit paremate otsuste kujul. Teadmusjuhtimine põrkub organisatsioonilise ignorantusega, kuid me ei suuda seda teadvustada.

The problem is that we ‘tune out’ what we don’t wish to hear. We ignore information that does not seem relevant or does not fit our preconceived ideas. We assume we have the answers and look no further. We refuse to talk to other people in case they question our decisions. We override them when they do. In short we are arrogant and ignorant and not blissfully not aware of it.

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