Tootlikkus ja innovatsioon ei pruugi olla lahendused

John Hagel kirjeldab oma blogis kokkuvõtvalt neid järeldusi, mis koorusid välja Deloitti USA 14. tööstusharu trende kajastavast uuringust. Ja neid järeldusi tasub tõesti tähele panna:

  • tööjõu tootlikkuse kasv ei pruugi kajastuda kõrgemas kasumimarginaalis
  • tehnoloogiline innovatsioon ei ole imerelv
  • töötajate madal pühendumus mõjutab otseselt uute väärtuste loomist.

Advances in labor productivity fail to improve return on assets
There is no apparent correlation between improvements in labor productivity and improvements in return on assets across industries.  In fact some of the industries – especially technology and telecommunications – that experienced the most dramatic improvements in labor productivity also experienced the most significant decline in the return on assets. This suggests that, while improvements in labor productivity may be necessary to respond to competitive pressure, they are certainly not sufficient.  Most likely, many of the gains in labor productivity are being captured by more powerful customers and creative talent.

Innovation, at least as traditionally defined, does not appear to offer a solution
Perhaps one of the most innovative industries in the US – the technology industry – has also experienced one of the most significant declines in ROA since 1965.  This suggests that innovation defined as product or even process innovation is also not sufficient as a response to growing economic pressure.  With knowledge flows becoming more and more important as a source of value creation relative to knowledge stocks, we suggest that another form of innovation – institutional innovation – may be much more helpful in turning the performance trends around.  This kind of innovation focuses on redefining roles and relationships among institutions to generate and sustain richer knowledge flows across institutional boundaries, something most institutions find very challenging today.

Worker passion is at very low levels across all industries
At best, only about one in five workers are passionate about their work across all industries.  This is a serious concern given our findings that passionate workers tend to be much more effective at seeking out and participating in knowledge flows.  If participation in knowledge flows is key to creating new economic value, most firms are severely disadvantaged by the low level of worker passion among their employees. This is certainly one factor explaining our finding that firms are currently participating in a very small fraction of the knowledge flows available to them.

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